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Blink

The Power of Thinking Without Thinking

Malcolm Gladwell

First annotation on . Last on .

11 quotes

management

ONE: The Theory of Thin Slices: How a Little Bit of Knowledge Goes a Long Way

  • Tabares pointed out, it was clear that Bill was being very defensive. In the language of SPAFF, he was cross-complaining and engaging in “yes-but” tactics—appearing to agree but then taking it back. Bill was coded as defensive, as it turned out, for forty of the first sixty-six seconds of their conversation. As for Sue, while Bill was talking, on more than one occasion she rolled her eyes very quickly, which is a classic sign of contempt.Aug 31 2022 1:31AM
  • “He started out with ‘Yeah, I know.’ But it’s a yes-but. Even though he started to validate her, he went on to say that he didn’t like the dog. He’s really being defensive.Aug 31 2022 1:33AM

Chapter 4

  • On his second tour of Vietnam, whenever he heard gunfire, he would wait. “I would look at my watch,” Van Riper says, “and the reason I looked was that I wasn’t going to do a thing for five minutes. If they needed help, they were going to holler. And after five minutes, if things had settled down, I still wouldn’t do anything. You’ve got to let people work out the situation and work out what’s happening. The danger in calling is that they’ll tell you anything to get you off their backs, and if you act on that and take it at face value, you could make a mistake. Plus you are diverting them. Now they are looking upward instead of downward. You’re preventing them from resolving the situation.”Oct 15 2022 12:32AM
  • When Schooler did this experiment with a whole sheet of insight puzzles, he found that people who were asked to explain themselves ended up solving percent fewer problems than those who weren’t. In short, when you write down your thoughts, your chances of having the flash of insight you need in order to come up with a solution are significantly impaired—just as describing the face of your waitress made you unable to pick her out of a police lineup.Oct 15 2022 12:18AM
  • Often a sign of expertise is noticing what doesn’t happenOct 15 2022 12:40AM
  • You know, you get caught up in forms, in matrixes, in computer programs, and it just draws you in. They were so focused on the mechanics and the process that they never looked at the problem holistically. In the act of tearing something apart, you lose its meaning.Oct 15 2022 12:47AM
  • What Goldman’s algorithm indicates, though, is that the role of those other factors is so small in determining what is happening to the man right now that an accurate diagnosis can be made without themOct 15 2022 1:26AM
  • “As they received more information,” Oskamp concluded, “their certainty about their own decisions became entirely out of proportion to the actual correctness of those decisions.”Oct 15 2022 1:28AM
  • “It’s like Gulliver’s Travels,” Colonel Van Riper says. “The big giant is tied down by those little rules and regulations and procedures. And the little guy? He just runs around and does what he wants.”Oct 15 2022 1:33AM

Chapter 5

  • And Vic Braden discovered that while people are very willing and very good at volunteering information explaining their actions, those explanations, particularly when it comes to the kinds of spontaneous opinions and decisions that arise out of the unconscious, aren’t necessarily correctOct 15 2022 1:47AM

Chapter 6

  • “He had a system for predicting how a horse would do, based on what horse was on either side of him, based on their emotional relationship,” Ekman remembers. If a male horse, for instance, had lost to a mare in his first or second year, he would be ruined if he went to the gate with a mare next to him in the lineup.Dec 7 2023 5:50AM

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