Verbal Judo, Second Edition

2 annotations • Jan 2024 • data

George Thompson's Five Universal Truths of human interaction: 1. All people want to be treated with dignity and respect. 2. All people want to be asked rather than told to do something. 3. All people want to be informed as to why they are being asked or ordered to do something. 4. All people want to be given options rather than threats. 5. All people want a second chance when they make a mistake

When you say "What do you want me to do about it?" you can count on two problems: the one you started with and the one you just created by appearing to duck responsibility.